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Procter&Gamble has implemented the Doxis Business Process Management solution for the electronic handling of business processes. It forms a part of our Doxis iECM-Suite platform, which provides a complete set of features for the effective management of files, information, knowledge and business processes. In particular, it safeguards the storage and management of files, guaranteeing secure automatic document recognition and classification, together with monitoring, control and optimisation of business processes, as well as cooperation with third-party IT systems, such as ERP, CRM, followed by billing and team work.

Customer. Procter & Gamble

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With Doxis4, electronic production records at BuS are created according to the workflow with all documents relevant to production and then released for the production process. Technical changes to products can be integrated immediately into the documentation and taken into account during production. BuS, an expert in electronics, now has a modern enterprise content management system (ECM) that effectively supports its work preparation, quality assurance and production departments.

Customer: BuS Elektronik

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The SAP project for KNIPEX was launched in 2001. In phase one, the FI, CO, and HR modules were activated, followed by the roll-out of the MM and PP modules in 2006. During this period, the volume of data in the SAP database continued to grow, which slowed down response times. The introduction of a DMS system aimed to reduce the volume of data in SAP and improve the system's overall performance. 

In our short best practices, read all about the successful collaboration between KNIPEX-Werk C. Gustav Putsch KG and SER.

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Due to Duravit's continuous growth and the resulting increase in document volume, the archive system had reached its functional limits. For this reason, Duravit decided in 2011 to look for a more modern, sustainable enterprise content management (ECM) system. Due to SER’s many years of experience and expertise in ECM, Duravit chose Doxis4. Since then, Doxis4 has been gradually set up with various eRecord solutions and server-based email archiving for international deployment.

Customer: Duravit AG

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Over the years at Aareal Bank, many different systems had been added to the application landscape. What's more, the archive had become outdated. For these reasons, Aareal Bank decided to modernize and consolidate its application landscape with the centralized enterprise content management platform Doxis4.

Customer: Aareal Bank Group

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When planning and implementing internal logistics solutions — from small conveyor technology solutions to complex logistics centers — most involve numerous employees, departments and branch offices of TGW. These groups all require access to technical drawings (CAD) that are worked on in various locations by several teams. 

In our short best practices, read all about the successful collaboration between TGW Logistics Group and SER.

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A special feature of the TGW solution is the integration of 2D CAD documents, where Doxis4 also functions as a product data management (PDM) system. TGW's satisfaction with the user-oriented and process-supporting SER solution has motivated it to expand on the ECM system with email archiving, the Doxis4 iRoom and further modules.

Customer: TGW Logistics Group GmbH

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A company-wide, standardised information management system was the objective that was set when Eissmann Group Automotive decided to opt for an ECM system in 2010. The key users were included as part of a several-stage evaluation process which resulted in the company choosing SER's Doxis4 iECM suite. Since then, Doxis4 modules ranging from an electronic archive and automated invoice processing with the InvoiceMaster right up to electronic records and workflows have been introduced. To date, electronic supplier records and automated processing of incoming invoices with workflow-managed auditing are just a few examples of the solutions that have been implemented in addition to the company-wide archiving process. Further projects such as electronic confirmation of receipt, contract management and a quality management handbook are also under way.

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After leaving Shell, Raffinerie Heide GmbH changed from being a pure production location for diesel, heating oil and airplane fuel to being an independently operating company. Re-starting Raffinerie Heide as an independent company in the Klesch Group after the merger required it to have its own IT system landscape with an SAP system and ECM solution.

In our short best practices, read all about the successful collaboration between Raffinerie Heide GmbH and SER.

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By introducing an integrated compliance management system, Division C – which was established in 2009 – provides all employees, managers and bodies operating within the DB Group guidance concerning how they should proceed in any process that requires compliance with certain regulations.

Customer: Deutsche Bahn AG

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Four years after concluding a framework agreement to introduce a Bahn content management platform (BCM) that could be used right across the Group, DB Systel, Deutsche Bahn's IT service provider, and enterprise content management (ECM) specialist SER are able to report positively on the progress that has been made to date: the BCM platform has been set up, tested by the accountancy firm PwC and a master template providing the basis for a quick roll-out in the Group has been developed. 22 Group areas of Deutsche Bahn and around 32,000 users are already using the BCM platform for their archiving, DMS, record and workflow projects. When the project is complete, up to 70,000 users are set to make use of the BCM solutions across the DB Group.

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The specialty areas required an internationally deployable document management system that effectively and quickly connects structured and unstructured data from various perspectives. Phoenix needed a DMS system that could be integrated into the technical and software-technical environment and that captured legacy data.

In our short best practices, read all about the successful collaboration between Phoenix Contact and SER.

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Due to its expansion and the significant increase in document volume, the archive system in use had reached its limits. That's why Duravit decided in 2011 to look for a more modern and sustainable alternative. Given SER’s many years of expertise in ECM, Doxis4 was chosen.

In our short best practices, read all about the successful collaboration between Duravit AG and SER.

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As far back as the late 1990s, the Westfalen Group was faced with the issue of how it could shorten processing times for incoming invoices in accounts payable accounting. This was due to the fact that “document tourism” – sending documents by post to companies distributed across multiple locations – was causing long processing times and any discounts offered being lost. Consequently, the decision was taken to introduce a digital archive with a workflow for processing incoming invoices.

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Raffinerie Heide GmbH utilizes its Doxis4 iECM solutions also as a platform for handling document-supported business processes. In this context, the project approval processes are designed effectively and securely with Doxis4 BPM.

In our short best practices, read all about the successful collaboration between Raffinerie Heide GmbH and SER.

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Since 2013, SER's enterprise content management solutions have been supporting many areas of the company. For instance, Doxis4 is used to store and manage technical drawings, archive SAP data and manage electronic records. To successfully run its approval process for all types of projects, Raffinerie Heide relies on Doxis4 BPM.

Customer: Raffinerie Heide GmbH

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As a project management company for complex traffic infrastructure projects, DEGES provides its public contractors with transportation routes – from roadways to railways or waterways – that are economically planned and cost-consciously steered, streamlining all construction measures, ensuring the invoicing and delivering finished construction projects on time and in the highest possible quality.

Customer: DEGES

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The car- finance bank FCA Bank Deutschland GmbH has been an SER customer since 1996. Since that time, all loan contracts, associated documents, correspondence, etc. relating to the business with the consumer have been stored in the SER archive. In 2014, in the course of migration to Doxis4, the latest SER product generation, three SAP systems (CRM, ECC and BS) were linked to the SER archive and the electronic dealership records were implemented. An integrity check for scanned documents guarantees that all incoming documents are safely stored in the Doxsi4 .

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The challenges facing the Weidmann group could easily be applied to any other international medium-sized corporation: a variety of departments, several different sites, large numbers of suppliers issuing lots of invoices and strict sets of requirements when it comes to efficiency and transparency. This practical example from the Swiss engineering group Weidmann shows how such companies can overcome complex structures to establish an efficient information and management tool for the area of accounts payable management.

Customer: Weidmann Group

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It all started with a special type of document: the assembly order. These internal documents contain technical information relating to the products that are required for the assembly process. Back in 1993, around 1000 of these paper documents were handled every day and each of them had to be accessible at all times. So, to minimise the effort and expenditure involved in sorting, archiving and – above all – searching for the assembly orders, SEW-EURODRIVE made the decision to introduce an electronic archive from SER and has been a loyal customer of the ECM vendor ever since. In addition to the global roll-out of the DMS/archive solutions and the development of an internationally networked, high-availability storage infrastructure, the last two decades have seen the launch of increasing numbers of SER solutions for standardising and optimising processes, most notably for electronic records such as those in the field of industrial gear units. Just as they have from the outset, the solutions continue to be based on the latest software generation, which is currently Doxis4.

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Frankfurt Airport is a synonym for the superlative. As Germany's largest airport and one of the world's largest aviation hubs, it transports around 58 million passengers and 2.1 million tons of cargo every year. This is all made possible thanks to the 22,000 people who work for the operator of Frankfurt Airport – the Fraport Group.

16 years ago, Fraport decided to make fundamental changes to its document management system. Working with SER as its software partner, the company developed its first electronic archive, which initially was used to archive personnel and construction documents. Continuous expansion of the SER archive followed – incoming and outgoing invoices were integrated, as was SAP data. The individual archiving areas were implemented using sub-pools within the SER archive.

In 2012, the existing archive landscape was upgraded to the latest generation of SER software – Doxis4. The previously archived data pool – 8.7 million existing documents with a total volume of 1.3 terabytes – was migrated to Doxis4 during ongoing operations. At the same time, the storage infrastructure was also modernised, increasing the storage capacity by 600 per cent.

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When it decided to adopt a uniform, company-wide information management system based on the Doxis4 iECM Suite from SER at the end of 2011, Eissmann Group Automotive went far beyond its legal obligations to retain documents inhouse. The focus of the Eissmann ECM strategy was and is on designing integrated processes which can be traced and controlled transparently at any time and for any department. An important step in implementing this strategy was the automation of inbound invoice processing.

Customer: Eissmann Group Automotive

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“Think big, start small, act fast” our cover story tells us in the latest issue of the SER magazine. SER sheds light on the challenges of business transformation and digitalization and reveals why using a single document-based technological platform for ECM, BPM and collaboration gives mid-sized and large companies a crucial advantage.

Some other highlights of this issue: company news, articles from our experts, the latest product developments, and much more.

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“Collaboration works: Perfectly orchestrating teamwork” – this is the focus of the latest issue of SER magazine, 01/2017. How can your company turn chaotic teamwork into effective collaboration? SER shows you how: ECM helps companies to effectively manage and share information and facilitates cross-team process management. Furthermore, this issue also introduces you to Prodea eAdministration with Doxis4, the new eGovernment suite by SER.

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SER is positioned among the best in Gartner’s Magic Quadrant for ECM – this is the focus of the recently published SER magazine and its cover story “Aiming high with Doxis4 and ECM Excellence”.

What’s more, Managing Partner Kurt-Werner Sikora talks in his article “SER’s agenda 2020” about the principles guiding SER’s further development and reports on the progress of this corporate strategy.

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Issue 02/2016 of the SER magazine, as the cover story says, encourages us to “Go digital. Master the digital change.” SER reveals how the principle of working anytime and anywhere can be achieved with the Doxis4 Digital Workspace.

What’s more, Kurt-Werner Sikora lays out the guiding principles for the company’s further development in his article about the agenda SER 2020. As he says, “To safeguard the future, you have to turn everything upside down.”

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Focus of this SER Magazine’s edition is the Doxis4 BPM product launch – from the cover story to impressions of the launch event in the Events section up to detailed product information in the Products & Solutions section.

What’s more, learn all about the worldwide activities of the SER Group in the new section “SER international” – for example SER’s participation in trade fairs and conferences from London to Moscow, new sales offices in Spain and China and new Territory Managers for Spain, Latin America and Benelux.

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The SER 2020 programme has started. Our focus here is on expanding the software with an integrated business process management, creating a sustainable international outlook and strengthening a network with science and research, to ensure we are in a position to meet the requirements of people and companies on the working environment in the future. Also in this edition: "SER goes international", Best practices, a look at succesful SER events of the last few months and part 2 of our professional article regarding the future of SharePoint.

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Doxis4 winCube is the Windows-based client for the Doxis4 iECM Suite. It enables users to acquire, index, search for, display, edit, file and manage documents, data, records, workbaskets, tasks, process instances and processes within a single homogeneous user interface.

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Doxis4 mobileCube is a mobile client for accessing the contents of the Doxis4 iECM suite in order to permit the agile use of information, documents and workflows. The hybrid app for smartphones and tablets running the Apple iOS or Google Android operating system can be integrated seamlessly as part of Doxis4 document management and allows you to be involved in value-adding processes – regardless of your location.

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Doxis4 webCube is the Doxis4 iECM suite’s web-based client. It allows you to file, index, search, view, edit and man-age documents, data, records, workbaskets, tasks, process instances and processes via a uniform user interface.

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Processing incoming invoices is often a complex, cost- and labour-intensive process. Legal and company rules, geographically distributed company sites and the desire to have constant access to the latest information constitute just some of the reasons why it makes sense to do this electronically. SER's solution Doxis4 InvoiceMaster Control (S) for SAP is flexible enough to adapt to different organisations and allows incoming invoices to be processed transparently, quickly and reliably. That saves time and, above all, money.

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The Doxis4 iECM suite (integrated Enterprise Content Management) provides services for archiving and thus relieving the burden of email servers, file servers and SharePoint farms. The Doxis4 Gateway Services archive files, emails or other objects from the above systems and can delete them automatically from the original systems or replace them with a link once archiving is completed. This relieves the burden on these systems, reduces the storage space used on them and ensures audit-proof archiving of the data in line with legal requirements. Audit-proof archiving is particularly important in the case of journal archiving.

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The Doxis4 iECM suite (integrated Enterprise Content Management) provides functions for the central management of electronic documents throughout an enterprise. In addition, workflow functions and functions for managing records and other document containers can be used. Within the Doxis4 iECM suite, Doxis4 cubeDesigner is used for administration and the configuration of customer-specific applications. The scope for customisation is second to none.

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The storage-related services of the Doxis4 iECM (integrated enterprise content management) suite comprise services and features for integrating a range of storage technologies, for managing the information lifecycle (ILM), and for replicating data. These services also include ensuring high availability of data and documents and transferring stored content in a variety of scenarios such as distributed locations, central archives, cloud-based storage and so forth.

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With Doxis4 SmartOffice Plus, the content of the Doxis4 iECM-Suite (integrated Enterprise Content Management) can be accessed from applications from Microsoft Office. The Microsoft Office products Word, Excel and PowerPoint are supported.

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Doxis4 safeLock is a software package providing legally compliant, audit-proof storage of documents and data on hard disks. Doxis4 safeLock offers very rapid access to data and virtually administration-free operation and can be easily integrated into existing and future IT infrastructures. Doxis4 safeLock is hardware-vendor independent and thus provides the highest possible degree of flexibility for when storage systems are replaced periodically.

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The Doxis4 iECM (integrated Enterprise Content Management) suite provides services for the configuration of incoming and outgoing documents to audit-proof long-term formats.

The Doxis4 iECM suite module required for this is the server-side application Doxis4 Rendition Server. This converts incoming and outgoing documents into different long-term formats such as PDF, PDF/A or TIFF. Thanks to the server-side execution, a high document throughout is achieved without disturbing the user's work with the document management system (DMS). 

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Doxis4 InvoiceMaster Read SLX is the complete standard solution for the automated processing of in-coming invoices. It processes invoices both with and without a purchase order reference as well as partial and collective invoices. From the incoming invoice and its extraction to the validation of all invoice data, these labour-intensive and time-critical tasks can be handled with Doxis4 InvoiceMaster Read SLX efficiently, promptly and to the highest standards.

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Processing incoming invoices is often a complex, cost- and labour-intensive process. Legal and company rules, geographically distributed company sites and the desire to have constant access to the latest information constitute just some of the reasons why it makes sense to do this electronically.

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The Doxis4 iECM suite meets the demanding requirements at all levels of an enterprise with regard to the integration capability of a document management system (DMS) or enterprise content management (ECM) system. The "i" in the product name stands for integrated. It is critical to an integration that data and documents can be exchanged reliably, quickly and easily between the applications involved.

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The Doxis4 Fulltext Service enables users to search for content from a wide variety of similar or heterogeneous documents. It allows users to rapidly locate important information from large volumes of unstructured documents.

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This SER white paper describes how the Doxis4 Consolidation Service and its underlying migration model help minimize the costs and risks involved in the migration of enterprise content management (ECM) systems.

It takes real expertise to migrate systems of this type, particularly because of the need to transfer not only data and documents but also contexts and relations from the source to the target system without any losses. Moreover, migration has to be carried out in an audit- compliant way. The Doxis4 Consolidation Service fully responds to these needs by enabling efficient, step-by- step data migration with no disruption to operations.

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In this white paper, you will learn why information and processes generate the decisive added value in the digitalization era and how the Doxis4 Digital Workspace can help you to boost the information literacy of your company, to maintain agility in constantly fluctuating business processes, and to benefit from the growth potential and profits of Industry 4.0. After all, implementing highly specialized solutions for embedded software, sensors and routing applications in production processes are only one means of becoming a pioneer in the fourth industrial revolution.

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If you want to protect sensitive information from theft, loss and manipulation, Doxis4 safeLock is the right hardware- and vendor-independent solution for compliant storage and deletion management. It allows you to store and delete documents according to legal retention periods in an audit-proof and traceable way. What's more, you can fulfill important requirements of EU General Data Protection Regulations (EU GDPR).

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High-performing ECM software and top service from one source: With the promise of excellent quality, SER has been supporting mid-sized companies, family-owned firms and public administrations for over 30 years now.

As an owner-run, mid-sized software vendor, we are a reliable partner, working together with you as equals and speaking your language. With a team of 550 employees, we handle all project phases based out of 22 international locations.

What counts for us is innovation, not imitation. SER has stayed true to this principle since its founding in 1984. Our software innovations have fundamentally shaped market segments, ranging from electronic archiving to document and business process management to enterprise content management (ECM).

 

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In retail, daily business evolves around the movement of goods. Countless documents are generated as a result. If you want to maintain an overview, you need a system that can manage everything. The decentralized organization of many retailers also makes it crucial that documents are accessible from several locations without any time delays.

Doxis4 brings together this vast array of documents that emerge along the supply chain. It puts them into context-related and structured digital records for suppliers, personnel and contracts. This covers everything from a contract with a supplier to correspondences, orders, the documentation of transportation and storage regulations, delivery notes and invoices, to the management of personnel and application documents.

 

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Technological advances come faster, production cycles are getting shorter, and people, machinery, products and business processes are becoming increasingly interconnected: Digitalization is clearly underway in the industrial sector.

Whether it's in the automotive, metal, plastics or timber industry, the requirements are the same: cut costs, boost productivity and improve service. What's important here is the constant flow of information that incorporates technical and business processes — from the first customer inquiry to production and, later, maintenance.

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Say goodbye to folders and filing cabinets with Doxis4: eRecord solutions with Doxis4 do a lot more than simply place documents in a record folder. In contrast to file directories, eRecords are not isolated; rather, they are integrated into business processes and teams.

Let us persuade you with 12 good reasons why the Doxis4 Digital Workspace is the workplace of the future.

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We are delighted that you are interested in or have already decided to choose SER. Over the following pages we would love to give you a better understanding of our company, SER. We want to show you what makes us strong and how we differ from other developers and providers on the market.

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The next level of the digital business transformation is here: Learn more about the innovation potential that Doxis4 can unleash in your digital business process and information management. We are the first ECM vendor that joins together ECM and BPM on one service-oriented technology platform.

Agile business processes have dramatically changed business requirements. BPM solutions today need to be simple. Companies must be able to intuitively adjust solutions to their unique situations. With the newly developed Doxis4 BPM, we meet these demands. Of the many advantages Doxis4 BPM offers business processes, twelve are presented here.

 

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The Doxis4 iECM suite enables banks and credit institutes to practice efficient, transparent and economic document and business process management.

From inbound mail to application and case management to process optimization, compliance and audit-proof archiving — Doxis4 supports all document-based business processes of banks and financial service providers. The Doxis4 credit record guarantees high document quality and quick, uncomplicated processing.

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With the electronic Doxis4 contract management, you can manage all contract documents throughout your company in a compliant way. What's more, authorized employees can access these documents regardless of area, language or country. This is how you ensure transparency and accountability in your contract management.

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The Doxis4 iECM suite has been certified according to the international standard ISO 16175-2. The independent certification authority, Van Bussel Document Services, confirms this.

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SAP SE certified the integration of the archive interface Doxis4 HCS 7.03 with SAP NetWeaver via the SAP integration scenario BC-AL 7.40.

This certificate confirms the existence of product features in accordance with SAP certification procedures.

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SAP SE hereby confirms that the product Doxis4 WebDAV for ILM 02.00 of the company SERgroup Holding International GmbH has been verified for the integration with SAP S/4HANA via the SAP integration scenario S/4-BC-ILM 1.0.

This certificate confirms the existence of product features in accordance with SAP certification procedures.

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