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"Hierarchical firms fare much worse"

Market research ECM Insights 2017

(17.08.2017 - Berlin) Dispersed information, system diversity in information management, and the resulting information silos are immense challenges for 75 percent of the corporations surveyed in the market research series ECM Insights 2017, conducted by the SER Group. Suffering most from this situation are the speed of information sharing and the security of collaboration across company lines.


Many companies struggle with an IT application landscape and infrastructures that have developed over the years. According to the SER survey, three out of four responding companies claim that they use several different systems just for document and business process management alone. The result: chaotic filing structures, redundant data retention, and information silos. "The situation is alarming! This kind of organically grown and heterogeneous IT landscape just kills efficiency. It is precisely these information silos that exacerbate information sharing and project collaboration — and this negatively affects in-house teamwork as much as it does work with external partners, suppliers and customers," explains Manfred Zerwas, Managing Partner of the SER Group.

ECM is important, 85 percent say

Another key result of the survey: The majority of the 1,826 responding CIOs, process managers and IT managers are well aware of what is needed to get out of this situation, and yet they do not consistently pursue a strategy. A substantial 85 percent of the respondents see the importance of enterprise content management as a strategic priority to overcome the challenges listed here. Only 41 percent, however, currently pursue the necessary ECM platform strategy — at least on a department level and not yet company-wide. Another 41 percent have yet to adopt an ECM strategy and 18 percent are in the process of formulating one.

"ECM has reached corporations and mid-sized businesses and is finally emerging from the shadow of ERP, CRM, etc. In companies that already practice cross-departmental and cross-functional collaboration, ECM is much more widespread than in companies that still operate largely in terms of hierarchies," comments Zerwas.

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SERgroup Holding International GmbH
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Mevr. Alexandra Lilienthal
E-mail: alexandra.lilienthal@ser.de
Telefoonnummer: +49 30 498582-214

De SER Group

SER is de grootste Europese leverancier* van complete Enterprise Content Management-oplossingen voor informatielogistiek. Met meer dan 550 medewerkers in 15 werkmaatschappijen op 22 internationale locaties levert SER persoonlijke adviezen, implementatie, support en onderhoud. Bovendien beschikken wij over een netwerk van ervaren partners. Wereldwijd heeft SER meer dan 2.000 zakelijke klanten, waaronder de helft van alle ondernemingen in de Duitse beursindex DAX 30, met in totaal ruim 1 miljoen gebruikers.

Al sinds 30 jaar ontwikkelt SER 'Made in Germany'-software voor ondernemingen in alle bedrijfstakken. De volledig servicegeoriënteerde Doxis4 iECM Suite is een technologische mijlpaal die voor elk ECM-scenario een flexibele oplossing biedt. Tot de beschikbare functies behoren elektronische archivering, Document Management, elektronische dossiers, workflow, automatische verwerking van inkomende post en archivering van e-mails.

* Volgens de nieuwste cijfers over ECM-ontwikkelaars in Europa is SER de nummer 1 qua omzet, brutowinst, bedrijfsresultaat en aantal medewerkers.

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